Frequently Asked Questions

Ordering items from our website is very easy. Simply browse the site for the items you require, specify any product codes, sizes etc and then add the item to your shopping cart. Once you are finished adding products, simply checkout. You will be required to create an account if you haven't purchased from us before. Once you have created an account, check your order summary, and then confirm the order.

Once we have received your order we will contact our supplier for accurate shipping costs (as these depend on the destination, order items and exchange rate). Once we have the prices we will send you an email with the information. If you are happy with the costs, you can simply complete the purchase using your credit/debit card, paypal, cheque/postal order (UK only) or Bank Transfer.

Yes, you need to create an account with us before you can place an order. Creating an account is easy and free and allows you to quickly make future purchases by storing your delivery details.

We do not pass your personal information onto any 3rd Parties.

Once you have placed an order with us, we will contact you within 48 hours with accurate shipping costs. You will receive an email containing the shipping costs, a reminder of what you have ordered, and a link to the payment area where you can complete your purchase.

At present we accept the following payment options

  • Credit / Debit card (up to a maximum of £300)
  • PayPal
  • Cheque/Postal Order (UK only)
  • Bank Transfer.

The total time depends on a number of factors, these include:

  • The number and variety of products ordered
  • Whether the items need to be specially made for you
  • The current workload of the supplier
  • The chosen shipping method (Economy, Priority, Express).

An example. Shipping from Brazil to the United Kingdom:

  • Economy - up to 25 days (from the date of despatch)
  • Priority - 7 to 10 days (from the date of despatch)
  • Express - 5 to 7 days (from the date of despatch)

 

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